Eleven days after my webhost (DigitalSpace.Net) “upgraded” their servers and broke my website quite brutally, I once again have the ability to edit these pages. It only took seven phone calls and e-mails to their tech support to get a resolution. I ended up doing the debugging and finding the resolution on my own and then had to wait for someone else to do the work that I couldn’t do myself.
As someone who did more than two years of web site and software support, I found this experience extremely frustrating. The slowness indicates that the staff is overworked, has poor task tracking tools, lacks motivation, or worse. I don’t want to say too much about that, except to mention that one of the support people I talked to on the phone was thoroughly unsympathetic when I complained that they broke my site and didn’t describe what they were going to do. And one completely dismissed my suggestion that they could have communicated information about the transition better.
Two results: I’m switching from MovableType to WordPress for better stability, and I’m considering different web hosts. Let me know if you have suggestions on the latter.
I think I’m going to like WordPress, but transitioning a weblog from one content management system to another is never without hiccups — which is why I’m finally posting a week after getting my website back. Expect some more changes in the coming weeks.